Shipping Policy

At Zada Hart, we aim to provide customers with a clear and dependable delivery process. The information below explains where we ship, how orders are processed, and what customers can expect regarding shipping timelines. We currently ship exclusively to customers within the United Kingdom.

1. Shipping Availability

At this time, Zada Hart ships orders within the United Kingdom only. Orders placed from outside the United Kingdom cannot be fulfilled.

2. Delivery Address

Orders are shipped to the address entered at checkout. Customers are responsible for ensuring that all shipping details are correct and complete. Incorrect or missing information may lead to delivery delays or returned packages.

3. Order Processing

Orders are typically processed and verified on the same day they are placed, provided they are made during business hours (before 6:00 PM GMT, Monday to Friday). Orders placed on public holidays or over the weekend are processed on the next business day.

Once verified, items are prepared and dispatched from our central international logistics facility within 3 to 5 business days.

4. Shipping Time

After processing and dispatch, the estimated delivery time within the United Kingdom is typically 9 to 15 business days (Monday to Friday).

Delivery times may vary due to factors such as:

  • Seasonal demand
  • Carrier capacity or logistical limitations
  • Customs clearance procedures
  • Public holidays
  • Increased order volume during sales or promotional periods

During high-volume periods (such as major sales events or peak logistics seasons), shipping may occasionally extend beyond this range.

5. Estimated Total Delivery Time

Total delivery time consists of:

  • Processing time: 3-5 business days
  • Shipping time: 9-15 business days

This results in an estimated overall delivery timeframe of 12 to 20 business days from the date of purchase. These timeframes are estimates and may vary due to circumstances beyond our control. All shipments include a tracking number so you can monitor your parcel's progress from dispatch to delivery.

6. Shipping Costs

All orders placed with Zada Hart include free shipping. No additional shipping or handling charges apply.

7. Customs & Import Charges

Our products are shipped from our international fulfillment center. As orders are shipped from outside the UK, they may be subject to import duties, taxes, or customs charges upon arrival. These charges are determined by UK customs authorities and are the responsibility of the customer. Zada Hart has no control over these charges and cannot predict what they may be.

8. Secure Payment Methods

We offer several secure payment options, all protected through SSL encryption, including Mastercard, Visa, Google Pay, Apple Pay, Shop Pay, and Amazon Pay. All payments are processed through trusted providers.

9. Order Tracking

Once your order has shipped, you'll receive a confirmation email with a tracking link. You can also track your order at any time via our Track Your Order page. Tracking updates may take 3 to 8 business days to become visible after dispatch, depending on the shipping carrier.

10. Failed Delivery or Incorrect Address

If a shipment cannot be delivered due to an incorrect or incomplete address:

  • The package may be returned to our logistics partner
  • Our support team will contact you to resolve the issue
  • We will assist in arranging a redelivery or another suitable solution

Once a shipment has left our warehouse, external carriers do not allow us to change the delivery address. If a delivery attempt fails and the package remains uncollected past the courier's holding limit, the package may be returned or considered lost. In these cases, refunds are not issued and re-shipment costs are the customer's responsibility.

To avoid delays, please ensure your shipping details are correct before completing your order.

11. Delivery Confirmation

Once the shipping carrier marks a package as delivered, the order is considered successfully completed. If you're unable to locate your package after it has been marked as delivered, our support team will assist you in contacting the carrier and investigating the situation.

12. Contact Information

Store name: Zada Hart
Company name: Yusuf Agir LLC
Registration Number: 42-3392831
Business Address: 34 Amanda Rd, Sudbury MA, 01776 United States.
Warehouse Address: 21 Talbotville Rd, Liverpool, United Kingdom
Email: info@zadahart.com
Phone: +44 1270 916375
Customer Service Hours:
Monday to Friday: 9am - 6pm (GMT)
Saturday and Sunday: Closed